Refund Policy

When We DO Offer Refunds

We will provide a full refund in the following situations:

• 7-Day No-Access Refund: Request a refund within 7 days of purchase if you haven't accessed or downloaded any content
• Duplicate Purchases: If you accidentally purchase the same product twice
• Technical Issues: If you cannot access your purchased content and we cannot resolve the issue within 48 hours
• Payment Errors: If you were charged incorrectly or without authorization
• Product Not As Described: If the content materially differs from what was advertised
• Service Unavailability: If our platform is down for more than 72 consecutive hours

When We DON'T Offer Refunds

We cannot offer refunds in these situations:

• More than 7 days have passed since purchase
• You've already accessed, viewed, or downloaded the digital content
• You changed your mind after accessing the content
• You found the information elsewhere after accessing our content
• Your financial situation changed after purchase
• You used the information but claim it wasn't helpful

Before You Purchase

We encourage you to carefully review the following before making a purchase:

• Read the detailed description of what's included in each package
• Review our free content and guides to understand our teaching style
• Contact our support team if you have any questions
• Ensure you're purchasing the right package for your needs

How to Request a Refund

If you believe you qualify for a refund based on the criteria above:

1. Contact us within 7 days of purchase for no-access refunds
2. Email support@impota.com with your order number and reason for refund
3. Include any relevant screenshots or error messages for technical issues
4. Allow up to 3 business days for review and processing

Approved refunds will be processed to your original payment method within 5-10 business days. No-access refunds within the 7-day window are typically approved automatically.

Commitment to Quality

While we don't offer refunds, we are committed to providing high-quality content:

• Regular updates to keep information current
• Responsive customer support for technical issues
• Clear, comprehensive guides based on real experience
• Proven strategies used by successful importers

Our Commitment to You

While we maintain a strict refund policy to protect our digital content, we are committed to:

• Resolving all technical issues within 48 hours
• Providing clear, accurate descriptions of all products
• Offering customer support for any questions before purchase
• Maintaining a fair and transparent refund process
• Protecting both our customers and our business

Dispute Resolution

If your refund request is denied and you believe this was in error:

1. You may appeal the decision by providing additional information
2. We will review appeals within 3 business days
3. Our management team will make the final decision
4. If still unsatisfied, you may pursue dispute resolution through your payment provider

Chargebacks

Please contact us before filing a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of account access
• Inability to make future purchases
• Collection proceedings for fraudulent chargebacks

We prefer to resolve all issues directly and fairly.

Upgrades

If you purchase the Mistake Guide and later upgrade to Import Mastery, you pay only the difference. Refunds for upgrades are only available if you haven't accessed the additional Import Mastery content.

Your Agreement

By making a purchase on IMPOTA, you acknowledge and agree to this refund policy. You understand that refunds are limited to the specific circumstances outlined above, and that accessing digital content generally makes you ineligible for a refund.

Policy Updates

We reserve the right to update this policy at any time. Changes will apply to future purchases only. The policy in effect at the time of your purchase will apply to that transaction.